Guide for Public Services (re)design and evaluation

Considering the targets defined for public services (re)design and evaluation activities according to the Recovery and Resilience Plan (PRR), LabX published the Guide for Public Services (re)design and evaluation. 

This paper brings together a set of tools already in use by the LabX and that can easily be used by those who work on these projects in the Public Administration. LabX facilitates work sessions for teams starting with the first approaches to problem solutions and then following to the implementation and evaluation phases of a service design. 

With this document, LabX makes the first step toward the development of a new generation of public services, simpler, more accessible, and better prepared to meet the citizen’s needs and expectations. 

Guide for the (re)design and evaluation of public services

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This paper brings together a set of tools already in use by the LabX and that can easily be used by those working on service design and evaluation in the Public Administration.

See the document in its portuguese version