LabX on Ibero-American Agenda of Public Innovation

9 October 2023

We took part in the Ibero-American Agenda of Public Innovation activities in San José, Costa Rica, during the week of 2-6 October 2023

The activities are part of the Civic Innovation programme of the Ibero-American General Secretariat (SEGIB) and aim to promote civic innovation in the 22 member states of the Ibero-American community.

LabX organised the session “Uncomplicating bureaucracy: How can bureaucratic procedures be redesigned?” as part of training sessions for 80 civil servants and the Ibero-American Public Innovation Laboratory in Costa Rica (LAIBCR).

In addition to LabX other international experts in public innovation also participated such as Laboratorio de Gobierno, Chile; Corlab, Argentina; ENAP Brazil; LabHacker Câmara dos Deputados, Brazil; OPSI/OECD; Agencia de Monitoreo y Evaluación de Políticas Públicas (AMEPP), Presidency of Uruguay; Presidency of Ecuador.

Imagem da participação do LabX nas atividades da Agenda Ibero-Americana de Inovação Pública em San José, Costa Rica de 2 a 6 de outubro de 2023. — Photographs of LabX’s participation in the Ibero-American Agenda for Public Innovation activities held in San José, Costa Rica.

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December 22, 2020

Citizen Shops

We are in the Citizen Shops to test new functional prototypes that aim to improve the experience of those who visit and work in Citizen Stores. These prototypes result from proofs of concept developed based on the results of the research and a collaboration maintained with the Faculty of Fine Arts of the University of Lisbon and with the Design Factory Aveiro

Cooperation with the Tax Authority – Fiscal Citizenship

LabX is on the field under a protocol of collaboration with the Tax Authority.

The fieldwork carried out at the Finance Services in Lisbon, Aveiro and Évora, in addition to the work developed online with LERNE, the Laboratory of Experimental Research in Economics and Management of the Catholic University, made it possible to carry out a diagnosis on the Tax Authority’s contact points with citizens.