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Based on the 9 “Guiding principles for a human rights-based approach in service design”, a document that was presented on the Portuguese Presidency of the Council of the European Union 2021, LabX now presents this guide that intends to help public entities to materialise these principles in their practices of (re)design and evaluation of public services.

The Kit AP Participa presents several methodological tools useful for the implementation of participatory processes in the Public Administration, thus ensuring compliance with the Resolution of the Council of Ministers no. 130/2021 of the 26th August, published on the 10th September 2021, which determines a greater civil servants involvement in the decision-making processes and on […]

Labx was the winner of the 2021 European Public Sector Award (EPSA 2021) in the “Innovative Public Administration” category. More information about the EPSA 2021 edition is available at https://www.eipa.eu/epsa-2021-2/. Watch also the award ceremony here.

The Plain Language Workshops are practical sessions with the objective of simplifying State documents for the citizen: it aims to facilitate the understanding of the contents of written communications, making them more accessible to the citizen.

Considering the targets defined for public services (re)design and evaluation activities according to the Recovery and Resilience Plan (PRR), LabX published the Guide for Public Services (re)design and evaluation.  This paper brings together a set of tools already in use by the LabX and that can easily be used by those who work on these […]

 Within the Transformar Programme, the Simplex workshops aim to promote a culture of innovation and simplification in public services design and implementation, emphasizing the definition of initiatives to be included in the Simplex Programme 2022.