The way a service is designed is the main driver of the user experience quality, both for citizens and businesses. For public entities, providing good services that effectively solve problems and meet citizens’ expectations and needs is the foundation to ensure their credibility and build trust with people. In recent years, the public sector has […]
The 2nd edition of the Innovation Awards was held in 2021, in the SIIGEP scope. The aim was to recognise innovative practices related to the valorisation of human resources, work environments improvements and the development of management models. In order to share and disseminate the good practices received, a document was published with a summary […]
LabX mentoring is a training and guidance programme for the development of innovative projects that aims to empower these project teams so they can apply and appropriate LabX methodology to complex challenges. In addition to training, which ensures the transfer of skills and ways, the mentoring programme ensures custom-made support to the team, throughout the […]
Public Consultation LabX – Centre for Innovation in the Public Sector is developing, in partnership with the OECD Observatory for the Civic Space, a Civic Space Scan in Portugal. The Civic Space Scan aims to obtain a diagnosis on the situation of Open Administration and Citizen Participation in Portugal, with particular interest in the existing […]
Based on the 9 “Guiding principles for a human rights-based approach in service design”, a document that was presented on the Portuguese Presidency of the Council of the European Union 2021, LabX now presents this guide that intends to help public entities to materialise these principles in their practices of (re)design and evaluation of public services.
The Kit AP Participa presents several methodological tools useful for the implementation of participatory processes in the Public Administration, thus ensuring compliance with the Resolution of the Council of Ministers no. 130/2021 of the 26th August, published on the 10th September 2021, which determines a greater civil servants involvement in the decision-making processes and on […]
