The Employment One-Stop Service Center is a project devised by the Ministry of Employment, Solidarity and Social Security. It aims to concentrate in a single physical space and on a single digital platform all interactions, namely, job search, professional training and recruitment processes, between public services, unemployed citizens and potential employers.
The Secretary of State for Citizenship and Equality (SECI) challenged LabX to carry out research on complementary and alternative models in conjunction with the Portuguese Institute for Sport and Youth (IPDJ) and the Directorate General for Education (DGE) education for citizenship and for civic participation.
In order to develop an experimentation program, a live laboratory was set up in a public service. This program had two distinct phases. Through this program, the collaboration of citizens and employees was promoted in the development of solutions and, thus, an open and collaborative innovation model was established. Therefore, experts from the innovation ecosystem were invited to participate in this open, secure and transparent model to provide technical support to LabX in the design, development and evaluation of prototypes in a real context. The space selected to set up the living laboratory was Aveiro´s Citizen Shop.
The Portuguese Institute of Sport and Youth, I.P. (IPDJ) turned to LabX to support the process of redesigning and revitalizing the Ponto JA Network, the IPDJ public service network, with alternative service models and services that can meet the needs and motivation of young people and the offer of services that can be made available in these spaces.
This project aimed to identify opportunities for improvement in the context of the interaction of the Tax and Customs Authority (TA) with citizens.
This project aimed to apply a participatory approach that would ensure that the design of the technological solution of the new accreditation system (CRESO) would take into account the needs and contributions of users who make requests for credentials to the National Security Office (GNS).
