Test to improve

Public Services as a Living Lab – Citizen Shop

In order to develop an experimentation program, a live laboratory was set up in a public service. This program had two distinct phases. Through this program, the collaboration of citizens and employees was promoted in the development of solutions and, thus, an open and collaborative innovation model was established. Therefore, experts from the innovation ecosystem were invited to participate in this open, secure and transparent model to provide technical support to LabX in the design, development and evaluation of prototypes in a real context. The space selected to set up the living laboratory was Aveiro´s Citizen Shop.

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