In order to assess the virtal assistant, which uses artificial intelligence, an approach was designed that fully captures the different facets associated with this type of technology, combining technological analysis, in terms of its level of readiness ( solution maturity), with the analysis of the evaluation carried out by the users and the study of the interaction between humans and machines.
The dematerialization of the Diário da República Eletrónico (DRE) raised challenges that led to a high rejection rate in the registration of submitted acts, which implied costs and increased work for all involved.
Design a new participatory process for the preparation of the 2020-2022 Strategic Plan, based on the LabX methodology and using participatory methods with internal collaborators and external partners of the Directorate-General for Health (DGS). To remove
lessons from this project and develop a step-by-step application manual for the Participatory Process for Organizational Transformation.
It aims to explore the essential characteristics for a solution that enables citizens to perform digital public services (DPS) autonomously, combining physical component, technical equipment ( hardware) and user experience in DPS.
Death and Bereavement Services is a Ministries of Justice, Finance, Social Security and various private service providers (such as banking, insurance, energy, water and telecommunications) joint project that aims to bring together, in one single service, the full range of public and private services, which are necessary after the death of a family member.
The Citizen’s Shop is a concept of public services that brings together in the same space several public and private entities, with the aim of facilitating the relationship of citizens with the administration. The creation of the first Citizens’ Stores dates back to 1999, in Lisbon and in Porto. After 18 years, it is time to build on what has been done so that Citizen Stores will continue to be a reference for innovation in the public services arena.
